SNEHA NAIR

Results-Driven Store Manager & Business Development Leader
London, GB.

About

Dedicated and results-driven professional with over 9 years of experience in sales, business development, retail, and healthcare. Proven leader in driving business profitability, exceeding sales targets, and delivering outstanding customer service, as evidenced by a 15% increase in monthly sales and a #1 sales performer ranking. Successfully managed a medical store, recruited and led high-performing teams, and implemented strategic initiatives to achieve company objectives and enhance customer satisfaction.

Work

Holland and Barrett
|

Store Manager

London, England, United Kingdom of Great Britain and Northern Ireland

Summary

Led daily store operations, encompassing sales, inventory management, and customer service, to ensure optimal business growth and operational efficiency.

Highlights

Led and motivated a team of sales associates, achieving a 15% increase in monthly sales and a 24% improvement in customer satisfaction scores.

Implemented cost-saving measures in inventory management, successfully reducing stock wastage by 12%.

Launched targeted marketing campaigns and promotional activities, boosting store traffic and sales by 20%.

Optimized staff productivity through regular performance reviews, resulting in a 25% increase in overall team sales targets.

Delivered exceptional customer service, promptly resolving issues to enhance store reputation and drive repeat business.

Square Yards
|

Area Manager

Manama, Capital Governorate, Bahrain

Summary

Recruited, trained, and managed an 8-member team of real estate agents and support staff, overseeing all aspects of real estate transactions.

Highlights

Recruited, trained, and managed a high-performing team of 8 real estate agents and support staff, ensuring operational excellence.

Ranked as the #1 Real Estate sales top performer at the company, consistently exceeding all sales objectives and achieving extraordinary results.

Developed and executed strategic plans for the assigned area, consistently achieving sales targets and growth objectives.

Analyzed market trends, competition, and customer preferences to identify opportunities and threats, driving informed strategic decisions.

Managed area budgets, tracking expenses and revenues, and preparing reports on sales performance and market conditions for upper management.

Square Yards
|

Sr. Portfolio Manager

Dubai, Dubai, United Arab Emirates

Summary

Identified high-potential properties for acquisition, evaluated existing real estate assets, and developed sales plans to expand customer base.

Highlights

Identified potential properties for acquisition based on rigorous investment criteria, optimizing portfolio growth.

Evaluated the performance of existing real estate assets within the portfolio, enhancing overall value and returns.

Conducted comprehensive market research and analysis to identify new investment opportunities and inform strategic decisions.

Established ambitious sales goals by forecasting annual sales quotas and projecting expected sales volumes for new and existing products.

Developed and implemented strategic sales plans, successfully expanding the customer base and increasing customer engagement.

Real Estate Company
|

Business Development Manager

Dubai, Dubai, United Arab Emirates

Summary

Drove business development initiatives through effective lead generation, client engagement, and portfolio management.

Highlights

Generated leads and maintained an active sales pipeline through strategic outreach, meetings, and consistent follow-up.

Leveraged deep understanding of the property and real estate market to identify lucrative investment opportunities.

Managed diverse client portfolios, focusing on NRI clients to convert property leads into successful investments.

Developed and implemented sales strategies to expand customer reach and achieve business growth objectives.

Aliens Developers Pvt Ltd
|

Assistant Manager – Sales

Hyderabad, Telangana, India

Summary

Managed a team of sales executives, overseeing lead conversion processes from generation to site visits and closed sales.

Highlights

Managed a team of sales executives, optimizing lead conversion processes from generation to successful site visits and closed sales.

Advised on sales strategies during company investor review meetings, contributing to a 16% increase in average selling price from initial appraisals.

Consistently closed 3-4 sales per month, achieving over 30 sales annually and contributing more than INR 8 CRORE in revenue.

Accompanied customers during property visits, providing expert advice to ensure suitability and value, leading to successful conversions.

Real Estate Firm
|

Sales Executive

Hyderabad, Telangana, India

Summary

Promoted property sales through diverse advertising channels and managed client pipelines to achieve sales targets.

Highlights

Generated an average of 10-15 leads daily (300+ monthly), resulting in 250+ site visits per month.

Maintained robust sales pipelines, facilitating 80+ close meetings and closing 5+ sales per month, generating over INR 2 CRORE in revenue.

Drove property sales through diverse channels including advertisements, open houses, and online advertising portals.

Managed client interactions and follow-ups, ensuring high engagement throughout the sales process.

Education

Anna University
Chennai, Tamil Nadu, India

B.Tech

Electronics & Communication Engineering

Awards

Highest Revenue and Transaction Award

Awarded By

Square Yards

Awarded for achieving the highest revenue and transaction volume in a single month.

Highest Team Revenue Award

Awarded By

Square Yards

Awarded for achieving the highest revenue with the team in 2021.

Best Sales Person Award (Q1)

Awarded By

Aliens Developers Pvt Ltd

Recognized as the best sales person for exceptional performance in Quarter 1 of 2019.

Best Top Performing Team Leader (Highest Revenue)

Awarded By

Aliens Developers Pvt Ltd

Awarded for leading the top-performing team with the highest revenue in 2018.

Best Sales Performer

Awarded By

Real Estate Firm

Recognized as the best sales performer for outstanding individual contributions in 2017.

Languages

English

Certificates

Adaptability & Resilience

Issued By

McKinsey Academy

Self-Leadership

Issued By

McKinsey Academy

Customer Success Leader

Issued By

McKinsey Academy

Microsoft Certification

Issued By

Microsoft

Red Hat Certified Engineer (RHCE)

Issued By

Red Hat

Skills

Leadership & Operational Management

Team Leadership & Mentoring, Cross-Functional Collaboration, Strategic Planning & Execution, Performance Management & KPI Monitoring, Process Optimisation, Operational Excellence, Staff Recruitment & Onboarding, Change Management, Time Management.

Administrative & Business Support

Office & Workflow Management, Budgeting & Financial Oversight, Resource Allocation, Compliance & Governance, Stakeholder Engagement, Project Coordination, Service Delivery Management, Reporting & Data Analysis, Quality Control & Six Sigma Methodology.

Communication & Interpersonal Skills

Client Relationship Management, Customer Service Excellence, Negotiation & Persuasion, Conflict Resolution, Problem Solving & Decision Making, Excellent Interpersonal and Communication Skills, Team Player, Active Participant, Poised Under Pressure.

Sales & Business Development

Sales Strategy, Lead Generation, Customer Acquisition, Market Analysis, Portfolio Management, Revenue Growth, Client Relationship Management, Business Profitability.